Journeys that know when to speak and when to stop
Drag triggers, waits, splits and messages onto one canvas. Welcome series, cart recovery, post-purchase, win-back and birthdays run across email, SMS, push and WhatsApp, and every journey ends the moment the customer converts.
Start journeys on signup, cart abandoned, order placed, product viewed, app installed, price dropped or any custom event you send.
Branch by behaviour, order value, location, channel opt-in or segment. Each branch shows how many people are inside it right now.
Wait for a fixed time, until a day and hour, or until the customer does something. Combine with AI timing for each person.
Set a goal such as order placed. The moment it happens, the customer leaves the journey and no further messages go out.
Limit how many messages a person can get per day or week across all journeys, so one shopper never feels chased.
Start from proven flows for welcome, cart recovery, browse abandonment, replenishment, win-back and birthdays, then edit.
Choose the event that starts the journey, like a cart left at checkout.
Drop in email, SMS, push or WhatsApp steps with waits between them.
Tell the journey what success looks like so it stops at the right time.
See people move through each step and the revenue each step earns.
A cart recovery journey checks stock, picks the customer's preferred channel and sends the reminder when they usually open messages. If they buy on any device, the journey ends.
Order confirmations, delivery updates, review requests, replenishment reminders and win-back offers are all journeys, each with its own goal and exit rules.
Yes. Each step picks a channel, or lets the AI Send-Time Optimiser choose the channel the customer engages with most, limited to channels they opted in to.
Frequency caps and journey priority decide which message goes out. Lower-priority messages are held or skipped so the customer is not flooded.
Yes. Send a test profile through the journey and preview every message, wait and branch it would hit.
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